EMA solutions, training and management services

Management Consultancy in the UK

providing business solutions for
public, private and voluntary sector organisations
UK Office: + 44 1689 823534
Caribbean Office: 473 403 1469

Customer Care - Book >>

Thursday 11th February - Birmingham - Ref 012
Wednesday 15th September - Central London - Ref 011

Background

Our customer care programme provides a comprehensive appreciation as to why customer care is a key ingredient in competitive business. The course examines the importance of customer care in all elements are any organisation - to ensure success and increase customer satisfaction. The course will give participants the opportunity to fully understand the business case for implementing excellent customer care in all aspects of their work including situations when dealing with difficult customers, communication barriers, and telephone techniques. Participants will analyse their own personal style and review how attitude and behaviour affects the wellbeing of the customer, their perception of the organisation and service delivery. The course will help participants to recognise best practice in customer care and give them the tools to consider behaviour, communication and actions in the provision of an inclusive customer care service.

What Delegates will Learn?

  • Have an appreciation of the importance of customer care in competitive market
  • Understand what is meant by Customer Care
  • Applying to the needs of customers
  • Using effective forms of communication with your customers
  • Telephone and electronic communication
  • Dealing with difficult and challenging customers
  • Is the customer always right?
  • Maintain contact and building relationships with your customers

Who Should Attend?

  • Customer service and front line officers, any officer or manger in the public, private and voluntary sector organisations who wish to have a greater understanding of the relationship between customer care and diversity.
COSTS: £250.00 + VAT per delegate, £100.00 + VAT vol sector
Receive 25% discount when booking on two or more courses

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