BUSINESS INTERVENTION

Research
A range of research approaches using both qualitative and quantitative techniques.

Strategy and Policy development
Drafting, reviewing and implementing policies and strategies reflecting corporate and political positions of the organisation.

Change Management
New vision, new approach, new thinking, new way forward - Implementing these principles into a change process. Reflecting the corporate, political position of the organisation.

Performance Management
Ensuring services across client organisation are performing in line with national and local indicators. Working with officers across organisation to ensure that service delivery and performance improves.

Service Reviews
Undertaking service reviews across a range of departments and services. Ensuring services are delivered in line with best value, good practice, and organisation and customer expectations.

Project Management
Project managing specific projects across a range of disciplines at corporate, strategic and local levels. Ensuring clients meet their targets and deadlines as set for implementation.

Management Framework
Ensuring organisation performance management frameworks are robust enough to incorporate broader commitments such as equality and diversity obligations. Reviewing and revising existing frameworks with a view to organisations adopting and using management and user friendly frameworks.

Value for Money
Reviewing and implementing strategies and policies ensuring the highest quality, meets the needs of clients and service users whilst providing excellent Value For Money.

EQUALITY AND DIVERSITY

Equality Act 2010
Update on latest Equality Act 2010 that bring together 116 pieces of Equality legistaion. Looks at the public duties, and overview of Equality Analysis.

Drafting and Reviewing Equality & Human Rights strategies
Draft new or revise exisiting strategies to bring them in line with the Equality Act 2010, the Human Rights Act, with specific emphasis on the protected characteristics.

Equality Impact Assessment to Equality Analysis
Assistance with practical Equality Impact Assessment (EIA) workshops or consultancy support, complete with toolkit for participants to bring back to work environment. Uses the three stage approach of initial, partial and full EIA's.

Understanding Equality Frameworks
‘Assistance with achieveling the various levels of the framework’. Collating appropriate evidence. The importance of mainstreaming equalities and cascading throughout organisations performance management framework.

Mainstreaming Equality
Working with organisations existing, or devising new competency frameworks. Ensuring equalities is integrated in corporate thinking of the business.

Maximising Diversity in Business
Workshops looking at the business case for managing and celebrating diversity. Understanding the difference between diversity and equal opportunities. Looking at diversity way forward for the organisation.

CITIZEN, RESIDIENT, SERVICE USERS

Community Development
Initiatives for developing community projects. Bringing community together with a view to long term sustainability.

Reviewing & Drafting Engagement strategies
Ensuring that your strategy is reflective of engagement, consultation and involvement methodologies.

Getting outcomes from Engagement, Consultation & Involvement
Focus on ensuring that through the various methodlogies data and information is utilised to inform objectives and outcomes. Emphasis placed on avoiding consultation overlaod and fatigue.

Co Regulation and Scrutiny
Find out what Co – Regulation and Scrutiny is about. Why has it been introduced, the regulatory requirements, and the role of social landlords and residents throughout the process.

Inclusive Communities
How to ensure that all within your community are given the opportunity to get involve and engage. Focus on using a range of innovative approaches and techniques.

Value for Money
Reviewing and implementing strategies and policies ensuring the highest quality, meets the needs of clients and service users whilst providing excellent Value For Money.

Building Capacity – Tenants, Residents, Committee/Board
Tenants, Residents, Committee/Board – add – Focus on raising the capacity of residents to undertake their roles effectively as activists effectively. This is undertaken on an individual and/or group basis.

Engagement Forums
Developing effective engagement forums, to ensure that the right outcomes are met.

CUSTOMER CARE

Customer Care
Providing a range of consultancy services and training programmes to improve customer care and satisfaction across front line and other services.

Knowing our customers
Focussing on the needs of customers identifying gaps and putting actions in place to continuously improve customer care and satisfaction.

Dealing with Difficult People
Interventions for front line staff to have a better understanding and learn about different approaches for dealing with difficult and challenging customers. Addresses customers needs and expectations against organisation remits.

PROFESSIONAL AND PERSONAL DEVELOPMENT

Mentoring Scheme
Mentoring and coaching officers, tenants and volunteers to focus, maximise career opportunities and devise a career plan and/or way forward. Assist those organisations who wish to make their organisations more reflective of the community.

Staff into Management
One day training session with officers in organisations who wish to move their career into management. Entails good principles and focussed coaching throughout the day. Assists those who wish to make their organisations more reflective of the local community.

Setting up your own business
The process, including business plan.

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